Refund policy

RETURN AND REFUND POLICY

Last updated: September 2026

At XOBERO, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return or exchange within 7 days of delivery, subject to the conditions below.

1. ELIGIBILITY

To be eligible for a return or exchange:

• The request must be made within 7 days of delivery.
• The product must be unused, unworn, unwashed, and in its original condition.
• Original tags, packaging, and other accessories must be intact.
• The product must not have any stains, damage, alterations, or signs of use.
• Proof of purchase or order details may be required.

2. SIZE EXCHANGE

If you have ordered the wrong size, you may request a size exchange within 7 days of delivery, subject to product availability.

Only one size exchange request is permitted per order.

3. WRONG, DAMAGED OR DEFECTIVE PRODUCTS

If you receive a wrong, damaged, or defective product, please contact us within 48 hours of delivery.

Please provide clear photographs or a video showing the issue along with your order details. After verification, XOBERO may provide a replacement, exchange, or refund as applicable.

4. PRODUCTS NOT ELIGIBLE FOR RETURN OR EXCHANGE

Returns or exchanges may not be accepted for products that are:

• Worn, washed, used, stained, damaged, or altered.
• Missing original tags or packaging.
• Damaged due to improper care or use.
• Returned after the applicable return period.

5. RETURN SHIPPING

For returns or exchanges due to a size preference or change of mind, applicable return shipping charges may be deducted from the refund or may be payable by the customer.

If the product is wrong, damaged, or defective, XOBERO will arrange or bear the applicable return shipping cost after verification.

6. REFUNDS

Once the returned product is received and inspected, we will notify you whether the return has been approved.

For approved refunds, the eligible amount will be processed through the applicable payment method.

Refund processing and the time taken for the amount to appear in the customer's account may vary depending on the payment provider or bank.

Shipping charges, if any, may be non-refundable unless the return is due to an incorrect, damaged, or defective product.

7. CASH ON DELIVERY ORDERS

For eligible COD order refunds, XOBERO may request valid bank account or UPI details from the customer to process the refund.

Any applicable deductions will be communicated before processing the refund.

8. RETURN PROCESS

To request a return or exchange, please contact XOBERO using the contact information provided on our website and provide:

• Order number
• Product details
• Reason for return or exchange
• Required photographs or videos, where applicable

Our team will review the request and provide further instructions.

9. PRODUCT AVAILABILITY

Exchanges are subject to availability of the requested size or product. If the requested product is unavailable, an eligible refund may be offered instead.

10. POLICY CHANGES

XOBERO reserves the right to update this Return and Refund Policy from time to time. Any changes will be published on this page with the updated date.

XOBERO
Wear Your Edge.